Water Heater flooded my basement who is repsonsible for the damages?

Home Forums Water Heater Discussion Water Heater flooded my basement who is repsonsible for the damages?

This topic contains 3 replies, has 4 voices, and was last updated by  YorkyH1987 4 years, 12 months ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #5522

    tinkerbell
    Member

    Hi guys
    my hot water heater leaked and flooded my basement this week, when i called Direct Energy they came and fixed the tank but told me that they are not responsible for any damages. My floor is completely ruined, Direct Energy told me to call my home insurance but my home insurance will go up if i report this. I tried talkking to a manager at Direct Energy but they are refusing to do anything about it. Please help what can i do about this?

    #5532

    love4U
    Member

    Try getting to a higher management, since you are renting they should be responsible for this, its their unit that caused you problems.Make a big deal out of it. I am surprised they only fixed it for you and didnt replace the tank to a new one. The worst case scenario you will need to go through your home insurance.

    #5738

    JJcool1
    Member

    tinkerbell wrote:Hi guysmy hot water heater leaked and flooded my basement this week, when i called Direct Energy they came and fixed the tank but told me that they are not responsible for any damages. My floor is completely ruined, Direct Energy told me to call my home insurance but my home insurance will go up if i report this. I tried talkking to a manager at Direct Energy but they are refusing to do anything about it. Please help what can i do about this?

    Your best option is to go through your home insurance as waiting for Direct Energy to do it for you can take a while or might never happen. You might want to consider changing a water tank supplier

    #5864

    YorkyH1987
    Member

    tinkerbell wrote:Hi guysmy hot water heater leaked and flooded my basement this week, when i called Direct Energy they came and fixed the tank but told me that they are not responsible for any damages. My floor is completely ruined, Direct Energy told me to call my home insurance but my home insurance will go up if i report this. I tried talkking to a manager at Direct Energy but they are refusing to do anything about it. Please help what can i do about this?

    You can try to go through small claims court. I suggest first get a new water heater and do not go with the same company pick a better supplier and dont foeger to tape the damages and take lots of pictures. Have either your home insurance fix it or get a contractor and then send this to small claims court

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.

Please Log in or register to use this forum.

Easy Rentals...

get total piece of mind with our High Efficiency Furnace and Air Conditioner Rental Program.
Customer Rating of 5.0
based on 24 Google reviews

  • Get A Quote Today! Free in-home estimate!
  • This field is for validation purposes and should be left unchanged.
×

Upgrading to a high-efficiency heating and cooling system offers more than energy savings.

Take advantage of these rebates today!

×

This item comes with absolutely free standard installation. We’ll ensure that the product is completely installed to code and fully functioning prior to leaving.

×

Great news! Receive a brand new digital thermostat absolutely free when renting this HVAC product from DeMark Home Ontario.

×

Great news! When renting a furnace or air conditioner, you’ll get your first 2 months absolutely rent free.

×

Great news! When renting a furnace and air conditioner together, you’ll get your first 3 months absolutely rent free.

×

This product carries a manufacturer warranty and we’re happy to explain it in full to you. Feel free to get in touch with us for more information or see the Warranty Information tab for more information

×

If your order is placed and confirmed by 11am, we can have your HVAC product installed within the same day.

Certain conditions apply, not available on all products.

×

Great news! When renting a qualifying water heater, you’ll get your first 2 months absolutely rent free.

×

This water heater is subject to reduced rental rates based on the DHO discount program. Save money on your bill every single month!

Some conditions apply

×

Save money on this item when buying it along with a qualifying high-efficiency furnace or air conditioner.

Some conditions apply

×

Promotional code can be found on the eFlyer, Brochure or promotional email that you received from us.

*If you are an existing customer please refer to the mail or email that was sent to you after the installation of your equipment as it contains your promotional code. If you are having troubles locating it please call us and one of our Customer Service Representatives will be happy to assist you.

×
  • Please fill out the form below in order to schedule service and be sure that your request will be processed promptly and you will hear back from us shortly.
×

Notice for Power Vent Water Heater Customers

Effective August 2007, gas code requires technicians working on venting to replace black ABS vent pipe with white UL-certified vent pipe.

We will upgrade your venting pipes at no additional cost.

×
  • Forum Registration

  • Forum Rules

    Registration to this forum is free!
    You must abide by the rules and policies detailed below. If you agree to the terms, please check the 'I agree' checkbox and press the 'Register' button below.

    Although the administrators and moderators of DeMark Home Ontario Forum will attempt to keep all objectionable messages off this forum, it is impossible for us to review all messages. All messages express the views of the author, and DeMark Home is not responsible for the content of any message.

    By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar, sexually-oriented, hateful, threatening, or otherwise violative of any laws.

    The owners of DeMark Home Ontario Inc reserve the right to remove, edit, move or close any thread for any reason.
×

Login

×