My water heater is leaking and need to be changed.

[Anonymous]

I have 13 years old water heater. I thought that I am renting it from Enbridge. When I had an emergency situation I called Enbridge and was redirected to the Direct Energy. My water heater was leaking really bad , almost flooded my basement. Direct Energy sent a technitian who inspected my tank and said that it needs to be peplaced with a new one. The replacement is free and I just need to pay for some venting change 395.00$.
My question is why do I have to pay for the new venting if the water heater is not even my , it is rental. I am a single mother and it will really reap up my pocket. I am looking for an advise.Please help me.

• This topic was modified 9 years, 3 months ago by [email protected].

[[email protected]]

You have other options. There are number of companies out there doing the same thing, upgrading hot water heaters and most of them will upgrade your venting free of charge. I had mine done not too long ago, we had a guy come to our door and explained it very thoroughly to us, it is all under Enbridge bill and everything was free of charge. Google companies such as National, Summitt, Reliance and there are few other small companies, but be sure to read terms and conditions for the term as some of them including Direct Energy lock you for a long term contract now. You dont have to pay for the new installation, one of those other companies will do it free of charge.

[stevej23]

13 years old wow thats old, i agree you shouldnt be paying for it, its a rental, call somebbody else

[Anonymous]

Direct Home Ontario, I would like to say thank you very very much to for provided help and advice and especially to Maria.I didn’t ecpect that it would be done so fast (3 hours) since I called and with no headache.

Thank you so much.

Jolie.

[DHO Master]

Jolie, you are very welcome.

[love4U]

Thanks guys this was helpful i actually thought that i also was renting from Enbridge but it turned out my 12 yrs old tank is also from Direct Energy, i called them but they said everything is ok with my tank and they would only replace it if it leaked or broke. After reading all these posts about tank leaks i just had mine done, this gived me peace of mind now 🙂

[Crunch]

cream0thecrop wrote:I have 13 years old water heater. I thought that I am renting it from Enbridge. When I had an emergency situation I called Enbridge and was redirected to the Direct Energy. My water heater was leaking really bad , almost flooded my basement. Direct Energy sent a technitian who inspected my tank and said that it needs to be peplaced with a new one. The replacement is free and I just need to pay for some venting change 395.00$.My question is why do I have to pay for the new venting if the water heater is not even my , it is rental. I am a single mother and it will really reap up my pocket. I am looking for an advise.Please help me.

This reply was modified 4 weeks ago by DHO Master.

My friend lives in Toronto Ontario recently ran into the same problem and he had other company replace his rental water heater free of charge and they did his venting as well, he seems pretty happy with the service

[JJcool1]

cream0thecrop wrote:I have 13 years old water heater. I thought that I am renting it from Enbridge. When I had an emergency situation I called Enbridge and was redirected to the Direct Energy. My water heater was leaking really bad , almost flooded my basement. Direct Energy sent a technitian who inspected my tank and said that it needs to be peplaced with a new one. The replacement is free and I just need to pay for some venting change 395.00$.My question is why do I have to pay for the new venting if the water heater is not even my , it is rental. I am a single mother and it will really reap up my pocket. I am looking for an advise.Please help me.

This reply was modified 1 month, 1 week ago by DHO Master.

When you are replacing your rental hot water heater they normally upgrade the piping free of charge. Call Direct Home Ontario, they replaced my hot water heater and venting free of charge and so far it works great.

[Fredby]

His water heater should break any day now. Like a ticking time bomb. I thought mine was old and its only 16 yrs. Gonna be changing it next week for a brand new tankless heater

[Author]

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