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Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected]

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. [email protected]

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

(647) 847-29981 (855) 998-2998 4255 Weston Rd – Unit B
Toronto, ON, M9L 1W8, Canada

Customer Rating of 5.0
based on Google reviews

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Upgrading to a high-efficiency heating and cooling system offers more than energy savings.

Take advantage of these rebates today!

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This item comes with absolutely free standard installation. We’ll ensure that the product is completely installed to code and fully functioning prior to leaving.

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Great news! Receive a brand new digital thermostat absolutely free when renting this HVAC product from DeMark Home Ontario.

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Great news! When renting a furnace or air conditioner, you’ll get your first 2 months absolutely rent free.

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Great news! When renting a furnace and air conditioner together, you’ll get your first 3 months absolutely rent free.

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This product carries a manufacturer warranty and we’re happy to explain it in full to you. Feel free to get in touch with us for more information or see the Warranty Information tab for more information

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If your order is placed and confirmed by 11am, we can have your HVAC product installed within the same day.

Certain conditions apply, not available on all products.

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This water heater is subject to reduced rental rates based on the DHO discount program. Save money on your bill every single month!

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Save money on this item when buying it along with a qualifying high-efficiency furnace or air conditioner.

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Great news! When renting a qualifying water heater, you’ll get your first 2 months absolutely rent free.

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Promotional code can be found on the eFlyer, Brochure or promotional email that you received from us.

*If you are an existing customer please refer to the mail or email that was sent to you after the installation of your equipment as it contains your promotional code. If you are having troubles locating it please call us and one of our Customer Service Representatives will be happy to assist you.

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Notice for Power Vent Water Heater Customers

Effective August 2007, gas code requires technicians working on venting to replace black ABS vent pipe with white UL-certified vent pipe.

We will upgrade your venting pipes at no additional cost.

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